Two staff were on the phones. The reports said they didn't exist.
Every call report the business ran was missing two team members. It wasn't a data entry slip. A hardcoded staff list was buried in six reporting scripts. AI found it, we fixed it at the source and checked it against live call data, all in one session.
Your reports look complete. Have you ever checked?
What we did, step by step.
A person noticed what the reports didn't
The owner spotted that two team members making calls were showing zero activity.
AI traced it straight to the code
An AI review of the reporting scripts found the cause immediately. Six scripts shared one hardcoded staff list, and neither new starter was on it.
Fixed at the source, not patched over
We pulled the real staff IDs from the CRM's live API, nothing assumed, and updated all six scripts.
Checked every script still ran
All six were tested after the change, so the fix didn't break something else.
Proved it with a real call
The next outbound call from one of the new starters showed up correctly in live data. Checked, not assumed.
Bad numbers don't look broken. They look normal.
That's what makes them expensive. Every decision built on them looks reasonable at the time.
The wrong people get the credit
Performance reviews, coaching and commissions all lean on call numbers. Leave someone out and the whole comparison is off.
Decisions get made on half the picture
Who to hire, where to send leads, who needs help. Every one of those calls gets made from the report.
From "Looks Right" to "Is Right"
Two people, zero calls
Two team members making calls with nothing to show for it in the reports. Performance numbers that looked complete but weren't.
Every person counted
All six scripts fixed and checked. Every team member's calls attributed correctly. Reports the owner can make decisions from.
Try this before you trust your next report
Pick your newest team member
New starters are the most likely to be missing, because systems get set up before they arrive.
Count their calls or jobs this week
Ask them, or check their phone or calendar.
Compare it to your report
If the numbers don't match, your reports have a gap. And if one person is missing, check everyone.
Start to finish
"Nobody was hiding anything. The report just never knew they existed."
Operations IntelligenceCan you trust your numbers?
We'll look at your reports with you and check whether every person, call and deal is actually being counted.